15 Day New Zealand Extreme Tour

15 Day New Zealand Extreme Tour

A New Zealand pharmaceutical manufacturer purchased a complete set of production line equipment from our company in February 2023, and immediately put it into production when the equipment arrived locally. After a period of production, the customer reported that the output was not as expected. Our engineers had a half month long online communication with the customer's production personnel to understand the current operating status of the equipment through videos and ask the customer to make adjustments. Because there will always be some differences in online communication, it is a problem with the accessories. We immediately sent new accessories to the customer, but after half a month of online communication, the expected results were not achieved. Therefore, Guangdong Ruiqi immediately decided to send two senior engineers to New Zealand to provide comprehensive technical guidance to the customer on-site.

After arriving at the customer, our engineers found that the operating methods of the customer's production staff were completely different from the shortcuts we mentioned, which resulted in poor results.

At present, our engineers feel that they don't do anything, and the first thing is to dismantle the equipment. Each equipment is dismantled and reassembled, and the components are assembled bit by bit, while also explaining to the local staff bit by bit. Ten devices, two engineers trained in New Zealand for half a month. Just for customers' peace of mind and peace of mind.

Finally, customer production reached a new high.

Choosing us is more reassuring and reassuring