On March 28th, RichPacking Machinery had the pleasure of welcoming a delegation of clients from Russia for a comprehensive factory inspection. Led by our experienced sales representative, Owen, the visit provided the clients with an in-depth look at our advanced manufacturing capabilities from production to packaging solutions, resulted in an immediate order for one high-speed tablet press machine, marking the beginning of a promising partnership.
Having communicated with the clients via email and WhatsApp for several months, Owen had already provided them with a solid understanding of our company. Upon their arrival, he led them directly to the showroom to see the machines firsthand. The tour commenced with an overview of our wide range of pharmaceutical equipment, including capsule filling machines, tablet pressing machines, tablet and capsule counting bottling line, blister packaging machines, etc. The clients expressed great interest in understanding the full production line and how our solutions ensure efficiency and precision in pharmaceutical manufacturing.
As the visit progressed, the Russian clients showed particular interest in our tablet compression machines, which were their main area of focus. The clients requested for a tablet pressing machine for high speed of more than 150,000pcs/hour. To address their specific needs, Owen and our senior engineer, Mr. Li, provided a detailed presentation of our two high-performance table presses:
• ZP25/55 Tablet Press Machine: Designed for mass production, with a maximum capacity of 160,000 tablets per hour. High precision and high stability, also cost-effective.
• ZP26/40D Tablet Press Machine: A premium solution for large-scale production, with the capacity of 260,000pcs/hour. Equipped with innovative features pre-pressing pressure, real-time pressure monitoring and single piece defected tablet rejection for enhanced tablet quality.
During the live demonstration, the clients were highly impressed by the intelligent features of the ZP26/40D tablet compression machine, especially the waste rejection system, which greatly improved the batch of tablet quality automatically. Our client Mr. Denis stated that, “This is the real demonstration of high speed, high performance!”
They also asked some questions for the potential issues. Owen and our Engineer Mr. Li provided the solutions and explanation on spot, boosting clients’ confidence with this high quality high speed tablet press machine. One of the clients Mr. Petrov commented, “This machine is exactly what we needed! It’s great to see the machine in operation on-site, so we can understand the working theory and tackle any possible problems efficiently.”
Following the tour at the showroom, the delegation moved to our meeting room, where Owen provided an in-depth explanation of the ZP26/40D high speed tablet press that the clients were interested in, through detailed videos and technical insights. The discussion covered the machine's key features, operational advantages, and comparative benefits to ensure a thorough understanding.
Immediately after the meeting, the clients requested a formal proposal. Owen swiftly prepared a tailored solution, addressing their tablet production requirements. Satisfied with the professionalism and efficiency of our team, they made the decision to place the order on the spot.
This visit marked the clients’ first official order with RichPacking. However, their collaboration with Owen had been ongoing for several months. The in-person experience of seeing our manufacturing capabilities, interacting with our professional team, and witnessing the high quality of our machines reinforced their trust in our brand.
As one of the clients stated: “RichPacking’s professionalism and technical expertise made our decision easy. We now have full confidence in our partnership moving forward.”
At RichPacking Machinery, we are committed to providing top-tier pharmaceutical solutions and outstanding customer service. We look forward to a long-lasting partnership with our new Russian clients and to supporting their success in the pharmaceutical industry. With a fruitful result for both parties, this visit highlighted the importance of on-site factory visits. We warmly encourage more clients to visit our showroom and experience our machinery firsthand.
Email : manager@richpacking.cn
Building D, No. 226, Beishan Qiaotou Street, Haizhu District, Guangzhou City, Guangdong Province, China
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